Shipping

Shipping Information

Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
NZPost New Zealand
(Can't ship to the following postal codes: 1081, 1840, 1841, 1842843, 1971, 8013, 8016, 8942, 8944, 961, 991, 960, 962, 963) 		7-11 business days NZD $5.99
Aramex New Zealand
(If item location: Otahuhu, Auckland) 		3-4 business days NZD $5.99
AusPost Australia 8-11 business days NZD $7.99
USPS / CanadaPost United States, Canada 8-13 business days NZD $9.99

When will my order be shipped?

In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships. And you can also get shipping information of your order on Order Tracking page.

Can I change the shipping address?

If you have made a mistake with your shipping details please contact our Customer Services team immediately via "Quick Feedback" or "Live Chat" and we will try to amend them.

Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.

What do I do if my package says delivered but I never got it?

Do you fear that your BatteryForDell.co.nz order is misdelivered? Hope is not lost! Following these instructions enables you to get your package as quickly as possible.

  1. Confirm the shipping address provided at checkout by reviewing the order details on "Order Tracking" page.
  2. Check around the delivery location.
    Look around the entrances of your residence for the package or a notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the driver may have left it).
  3. Check if someone else accepted delivery.
    See if a neighbor or other resident received the package.

Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available), please contact Customer Support.

Regarding the situation where the logistics shows that the package has been signed for but not actually received. Here, we explain the following points to you for better communication and problem solving:

  1. Responsibility definition: Once the package is marked as "delivered", the responsibility of us and the logistics company is mainly to ensure that the package is delivered according to the address you provided. If you do not actually receive the package, we will actively assist you in locating it and claiming compensation from the logistics company, but any loss or inconvenience in the process, if not caused by our intentional or gross negligence, we may not be able to directly bear all responsibility.
  2. Solution steps:

    Contact us immediately: Please contact us as soon as possible through our customer service channels (telephone, online customer service, email, etc.), provide detailed order information and a description of the situation of not receiving the package.

    Assist in investigation: We will contact the logistics company and ask them to conduct an internal investigation and provide corresponding evidence or solutions.

    Claim application: If the investigation confirms that the package is indeed lost or cannot be found, we will assist you in filing a claim application with the logistics company and try our best to fight for your legal rights and interests according to the regulations and procedures of the logistics company.

Will i get a refund if i refuse a package?

BatteryForDell.co.nz does not recommend that you refuse a package from us. Doing so will only add to the cost of the process for everyone involved. Instead, if you need a refund, accept the package and begin this process with us through our established protocols.

Shipping Policy & Terms

We will select a suitable logistics carrier based on the destination country/region, parcel type, and actual operational conditions. Delivery processes, service methods, and fulfillment routes may vary across different countries/regions due to carrier networks, service levels, local regulations, customs requirements, and last-mile delivery capabilities.

By placing an order, you acknowledge and agree that the actual delivery process and methods may be adjusted due to local carrier networks and operating rules.

If door-to-door delivery is not possible, the carrier may, according to local regulations and service conditions, reschedule delivery, arrange third-party collection, self-pickup/locker pickup, or temporary storage at a designated location. We do not operate self-pickup warehouses; in cases where direct delivery is not possible, you may need to pick up your parcel at a location designated by the carrier.

Remote or restricted areas may have limited delivery coverage, additional fees, or operational restrictions. Door-to-door delivery may not be available in such areas, subject to the carrier's arrangements.

Address changes can be requested before order shipment; however, post-shipment changes are subject to the carrier's approval, and success cannot be guaranteed. Address changes or reshipment may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country/region and require the recipient to cooperate in completing customs clearance procedures including document submission, identity verification, declaration, and tax payment.

The carrier or customs has the right to request the recipient to provide relevant documents, files, or supplementary information, and to pay relevant fees as required.

Customs duties, import VAT, customs clearance service fees, and other related fees are all borne by the recipient and must be paid promptly in accordance with local regulations.

Failure to pay taxes on time or submit documents as required may result in package delays, returns, detention, or destruction. The recipient shall bear all risks and costs arising therefrom.

Special note for Brazil orders: All customs clearance and import taxes are the responsibility of the recipient and must be paid within the specified time; otherwise, the package may be returned or handled by local customs.

If any related fees are incurred, please pay them promptly and retain payment receipts and official documents for future inquiries or assistance.

1. Undeliverable Packages

If the package is damaged due to an incorrect address, undeliverable address, recipient's failure to respond promptly, failure to pick up the package within the specified time, or failure to complete the required procedures (such as customs clearance, payment, etc.), the package may be temporarily stored, redeployed, returned, or handled according to local regulations. The recipient shall bear any resulting costs and losses.

2. Delivery Exception (Marked as Delivered but Not Received)

If the logistics information shows that the package has been delivered but you have not actually received it, we suggest you:

  • Check your door, mailbox, and surrounding area.
  • Ask neighbors, family members, front desk staff, reception desk, or property management personnel.
  • Check the delivery photos or delivery receipts provided by the carrier (if any).

Please contact us as soon as possible, and we will assist the carrier in its investigation.

We will verify the logistics records and the carrier's feedback, and provide an appropriate solution based on the investigation results, existing evidence, and applicable rules.

3. Undeliverable and Return Handling

If a package cannot be delivered normally, the carrier may take measures such as temporary storage, redelivery, return, or compliant disposal. Returned packages will be processed according to the return and refund policy.

If a package cannot be returned due to legal restrictions, product attributes, or carrier policies, verification and processing will be based on logistics records and the carrier's handling results.

4. Liability Determination

For delivery anomalies, delays, or disputes, the review will primarily rely on logistics tracking records and the handling results of the carrier and customs.

Unless caused directly by our intentional act or gross negligence, we will not be liable for losses caused by factors related to the carrier, customs, or other third parties.

5. Other Notes

All delivery, customs clearance, and parcel handling comply with the laws and regulations of the destination country, customs regulations, and the carrier's official terms of service.

In the event of parcel delays, detention, destruction, confiscation, or other abnormal situations caused by customs supervision, policy changes, carrier operations, or other objective factors of third parties, we will provide assistance in accordance with the rules, but will not assume any related liability.

Parcel returns, delivery abnormalities, and disputes regarding receipt will be handled based on logistics records, carrier feedback, and customs processing results, in conjunction with platform rules.

Customers must provide accurate and complete receiving information and pay close attention to the logistics status and relevant notifications during the delivery process, completing necessary operations such as pickup, re-delivery, customs clearance, and payment as required.

We only provide logistics consultation and assistance services within the scope of the rules and do not assume any additional risks or losses arising from regional policies, customs regulations, or carrier operations.