Order FAQ

The following FAQs are some of the most common questions our customers meet before/after purchasing a product. Please contact our customer service department if you have other questions.

Do I need to create an account to place an order?

No need. You can place an order without an account at BatteryForDell.co.nz. After finishing payment, your order will be processed. When the item is to leave our warehouse, you will receive an automatic confirmation email with tracking information about your parcel. In addition, you can also check your order information through the page "Order Tracking" without an account.

Is there a hidden cost buying on your website?

Only product prices and shipping cost charged, no extra fees! If your order or the shipping address qualifies for free shipping, the payment of product price is enough.

How can I track my order?

As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. And you can also get shipping information of your order on "Order Tracking" page.

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.

I need a copy of my receipt/invoice.

Please contact our customer service department and indicate that you need a receipt/invoice. Then we will send you it by mail.

I received the wrong product.

In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

What is BatteryForDell.co.nz refund/exchange process?

BatteryForDell.co.nz has a simple and effective process for returns and exchanges.
  • Contact us for a Return Merchandise Authorization (RMA) number
  • Repack the original package with everything received.
  • Write the RMA number clearly on the outside of the package and send it back to us.
  • Once your package is received back in our warehouse, the item will be tested and we will process your refund/exchange within 3-7 business days.

Can I return products without requesting RMA?

Definitely not, you need to request a RMA no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.

Should I provide tracking number after I return the item?

Yes, it is necessary to track the returned product.

When can I get a refund after I returned the item?

Once your package is received back in our warehouse, the item will be tested and we will process your refund within 3-7 business days. Then the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank's policy.

Why has my parcel been redirected to a pickup point, courier outlet, locker, or delivery depot?

Due to reasons such as the recipient being unavailable, access restrictions, local carrier procedures, customs requirements, or delivery conditions in your area, the carrier may be unable to complete delivery to your address. In such cases, the parcel may be redirected to a designated pickup location or handled through an alternative local delivery method.

  • 1. How long will my parcel be held?

    The holding period varies depending on the carrier, destination country, and pickup location. Please follow the collection deadline stated in the tracking information or carrier notification. If the parcel is not collected within the required timeframe, it may be returned, discarded, destroyed, or otherwise handled in accordance with the carrier’s policies.

  • 2. Can I request redelivery or change the delivery address?

    Some carriers may offer options such as redelivery, address correction, or redirection. Availability depends on the destination country, carrier, service level, and current delivery status. Additional fees may apply if such services are available.

  • 3. What should I do if customs requires payment or documentation?

    Please complete the required procedures first and keep any receipts or related documents. Then contact our customer service team with your order number and supporting documents. We will review your case in accordance with our policies.

  • 4. What happens if I don’t collect my parcel in time?

    If the parcel is not collected within the timeframe specified by the carrier, it may be returned to our warehouse, destroyed, discarded, confiscated by authorities, or otherwise become non-returnable. The final handling depends on the carrier, customs authorities, local regulations, and actual delivery conditions.

  • 5. What if the tracking shows delivered but I can’t find my parcel?

    Please first check with neighbours, family members, reception, front desk, mailroom, or building management. If the parcel is still not found, contact us as soon as possible. We will review the delivery records and, where possible, initiate an investigation with the carrier.

  • 6. Can I return a swollen, leaking, or damaged battery via standard post?

    No. For safety reasons, batteries that are swollen, leaking, cracked, overheating, subject to recall, or otherwise unsafe must not be returned via standard postal services or courier without contacting us first. Please contact our customer service team for safety instructions before attempting a return.